This document gives home users an overview of the security
risks and countermeasures associated with Internet connectivity,
especially in the context of “always-on” or broadband
access services (such as cable modems and DSL). However, much
of the content is also relevant to traditional dial-up users (users
who connect to the Internet using a modem).
Introduction
-
Computer security
-
What is computer security?
-
Why should I care about computer
security?
-
Who would want to break into
my computer at home?
-
How easy is it to break into
my computer?
- Technology
-
What does "broadband"
mean?
-
What is cable modem access?
-
What is DSL access?
-
How are broadband services
different from traditional dial-up services?
-
How is broadband access
different from the network I use at work?
-
What is a protocol?
-
What is IP?
-
What is an IP address?
-
What are static and dynamic
addressing?
-
What is NAT?
-
What are TCP and UDP ports?
-
What is a firewall?
-
What does antivirus software
do?
- Computer security risks to home users
-
What is at risk?
-
Intentional misuse of your
computer
-
Trojan horse programs
-
Back door and remote
administration programs
-
Denial of service
-
Being an intermediary
for another attack
-
Unprotected Windows
shares
-
Mobile code (Java,
JavaScript, and ActiveX)
-
Cross-site scripting
-
Email spoofing
-
Email-borne viruses
-
Hidden file extensions
-
Chat clients
-
Packet sniffing
- Accidents and other risks
-
Disk failure
-
Power failure and
surges
-
Physical theft
-
Actions home users can take to
protect their computer systems
-
Consult your system support
personnel if you work from home
-
Use virus protection software
-
Use a firewall
-
Don’t open unknown email
attachments
-
Don’t run programs of
unknown origin
-
Disable hidden filename
extensions
-
Keep all applications
(including your operating system) patched
-
Turn off your computer
or disconnect from the network when not in use
-
Disable Java, JavaScript,
and ActiveX if possible
-
Disable scripting features
in email programs
-
Make regular backups
of critical data
-
Make a boot disk in case
your computer is damaged or compromised
Back
to networking.

-
Computer security
-
What is computer security?
Computer security is the process
of preventing and detecting unauthorized use of your computer.
Prevention measures help you to stop unauthorized users
(also known as "intruders") from accessing any
part of your computer system. Detection helps you to determine
whether or not someone attempted to break into your system,
if they were successful, and what they may have done.
-
Why should I care about computer
security?
We use computers for everything from
banking and investing to shopping and communicating with
others through email or chat programs. Although
you may not consider your communications "top secret,"
you probably do not want strangers reading your email,
using your computer to attack other systems, sending forged
email from your computer, or examining personal information
stored on your computer (such as financial statements).
-
Who would want to break into my computer
at home?
Intruders (also referred to as hackers,
attackers, or crackers) may not care about your identity.
Often they want to gain control of your computer so they
can use it to launch attacks on other computer systems.
Having control of your computer gives
them the ability to hide their true location as they launch
attacks, often against high-profile computer systems such
as government or financial systems. Even if you have a
computer connected to the Internet only to play the latest
games or to send email to friends and family, your computer
may be a target.
Intruders may be able to watch all
your actions on the computer, or cause damage to your
computer by reformatting your hard drive or changing your
data.
-
How easy is it to break into my computer?
Unfortunately, intruders are always
discovering new vulnerabilities (informally called "holes")
to exploit in computer software. The complexity of software
makes it increasingly difficult to thoroughly test the
security of computer systems.
When holes are discovered, computer
vendors will usually develop patches to address the problem(s).
However, it is up to you, the user, to obtain and install
the patches, or correctly configure the software to operate
more securely. Most of the incident reports of computer
break-ins received at the CERT/CC could have been prevented
if system administrators and users kept their computers
up-to-date with patches and security fixes.
Also, some software applications
have default settings that allow other users to access
your computer unless you change the settings to be more
secure. Examples include chat programs that let outsiders
execute commands on your computer or web browsers that
could allow someone to place harmful programs on your
computer that run when you click on them.
[ Back to top ]
-
Technology
This section provides a basic introduction
to the technologies that underlie the Internet. It was written
with the novice end-user in mind and is not intended to be
a comprehensive survey of all Internet-based technologies.
Subsections provide a short overview of each topic. This section
is a basic primer on the relevant technologies. For those
who desire a deeper understanding of the concepts covered
here, we include links to additional information.
-
What does broadband mean?
"Broadband" is the general
term used to refer to high-speed network connections.
In this context, Internet connections via cable modem
and Digital Subscriber Line (DSL) are frequently referred
to as broadband Internet connections. "Bandwidth"
is the term used to describe the relative speed of a network
connection -- for example, most current dial-up modems
can support a bandwidth of 56 kbps (thousand bits per
second). There is no set bandwidth threshold required
for a connection to be referred to as "broadband",
but it is typical for connections in excess of 1 Megabit
per second (Mbps) to be so named.
-
What is cable modem access?
A cable modem allows a single computer
(or network of computers) to connect to the Internet via
the cable TV network. The cable modem usually has an Ethernet
LAN (Local Area Network) connection to the computer, and
is capable of speeds in excess of 5 Mbps.
Typical speeds tend to be lower than
the maximum, however, since cable providers turn entire
neighborhoods into LANs which share the same bandwidth.
Because of this "shared-medium" topology, cable
modem users may experience somewhat slower network access
during periods of peak demand, and may be more susceptible
to risks such as packet sniffing and unprotected windows
shares than users with other types of connectivity. (See
the "Computer
security risks to home users" section of this
document.)
-
What is DSL access?
Digital Subscriber Line (DSL) Internet
connectivity, unlike cable modem-based service, provides
the user with dedicated bandwidth. However, the maximum
bandwidth available to DSL users is usually lower than
the maximum cable modem rate because of differences in
their respective network technologies. Also, the "dedicated
bandwidth" is only dedicated between your home and
the DSL provider's central office -- the providers offer
little or no guarantee of bandwidth all the way across
the Internet.
DSL access is not as susceptible
to packet sniffing as cable modem access, but many of
the other security risks we'll cover apply to both DSL
and cable modem access. (See the "Computer
security risks to home users" section of this
document.)
-
How are broadband services different
from traditional dial-up services?
Traditional dial-up Internet services
are sometimes referred to as "dial-on-demand"
services. That is, your computer only connects to the
Internet when it has something to send, such as email
or a request to load a web page. Once there is no more
data to be sent, or after a certain amount of idle time,
the computer disconnects the call. Also, in most cases
each call connects to a pool of modems at the ISP, and
since the modem IP addresses are dynamically assigned,
your computer is usually assigned a different IP address
on each call. As a result, it is more difficult (not impossible,
just difficult) for an attacker to take advantage of vulnerable
network services to take control of your computer.
Broadband services are referred to
as "always-on" services because there is no
call setup when your computer has something to send. The
computer is always on the network, ready to send or receive
data through its network interface card (NIC). Since the
connection is always up, your computer’s IP address will
change less frequently (if at all), thus making it more
of a fixed target for attack.
What’s more, many broadband service
providers use well-known IP addresses for home users.
So while an attacker may not be able to single out your
specific computer as belonging to you, they may at least
be able to know that your service providers’ broadband
customers are within a certain address range, thereby
making your computer a more likely target than it might
have been otherwise.
The table below shows a brief comparison
of traditional dial-up and broadband services.
| |
Dial-up |
Broadband |
| Connection type |
Dial on demand |
Always on |
| IP address |
Changes on each call |
Static or infrequently
changing |
| Relative connection
speed |
Low |
High |
| Remote control potential |
Computer must be dialed
in to control remotely |
Computer is always connected,
so remote control can occur anytime |
| ISP-provided security |
Little or none |
Little or none |
| Table 1:
Comparison of Dial-up and Broadband Services |
-
How is broadband access different
from the network I use at work?
Corporate and government networks
are typically protected by many layers of security, ranging
from network firewalls to encryption. In addition, they
usually have support staff who maintain the security and
availability of these network connections.
Although your ISP is responsible
for maintaining the services they provide to you, you
probably won’t have dedicated staff on hand to manage
and operate your home network. You are ultimately responsible
for your own computers. As a result, it is up to you to
take reasonable precautions to secure your computers from
accidental or intentional misuse.
-
What is a protocol?
A protocol is a well-defined specification
that allows computers to communicate across a network.
In a way, protocols define the "grammar" that
computers can use to "talk" to each other.
-
What is IP?
IP stands for "Internet Protocol".
It can be thought of as the common language of computers
on the Internet. There are a number of detailed descriptions
of IP given elsewhere, so we won't cover it in detail
in this document. However, it is important to know a few
things about IP in order to understand how to secure your
computer. Here we’ll cover IP addresses, static vs. dynamic
addressing, NAT, and TCP and UDP Ports.
An overview of TCP/IP can be found
in the TCP/IP Frequently Asked Questions (FAQ) at
-
http://www.faqs.org/faqs/internet/tcp-ip/tcp-ip-faq/part1/
and
-
http://www.faqs.org/faqs/internet/tcp-ip/tcp-ip-faq/part2/
-
What is an IP address?
IP addresses are analogous to telephone
numbers – when you want to call someone on the telephone,
you must first know their telephone number. Similarly,
when a computer on the Internet needs to send data to
another computer, it must first know its IP address. IP
addresses are typically shown as four numbers separated
by decimal points, or “dots”. For example, 10.24.254.3
and 192.168.62.231 are IP addresses.
If you need to make a telephone call
but you only know the person’s name, you can look them
up in the telephone directory (or call directory services)
to get their telephone number. On the Internet, that directory
is called the Domain Name System, or DNS for short. If
you know the name of a server, say www.cert.org, and you
type this into your web browser, your computer will then
go ask its DNS server what the numeric IP address is that
is associated with that name.
Every computer on the Internet has
an IP address associated with it that uniquely identifies
it. However, that address may change over time, especially
if the computer is
-
dialing into an Internet Service
Provider (ISP)
-
connected behind a network firewall
-
connected to a broadband service
using dynamic IP addressing.
-
What are static and dynamic addressing?
Static IP addressing occurs when
an ISP permanently assigns one or more IP addresses for
each user. These addresses do not change over time. However,
if a static address is assigned but not in use, it is
effectively wasted. Since ISPs have a limited number of
addresses allocated to them, they sometimes need to make
more efficient use of their addresses.
Dynamic IP addressing allows the
ISP to efficiently utilize their address space. Using
dynamic IP addressing, the IP addresses of individual
user computers may change over time. If a dynamic address
is not in use, it can be automatically reassigned to another
computer as needed.
-
What is NAT?
Network Address Translation (NAT)
provides a way to hide the IP addresses of a private network
from the Internet while still allowing computers on that
network to access the Internet. NAT can be used in many
different ways, but one method frequently used by home
users is called "masquerading".
Using NAT masquerading, one or more
devices on a LAN can be made to appear as a single IP
address to the outside Internet. This allows for multiple
computers in a home network to use a single cable modem
or DSL connection without requiring the ISP to provide
more than one IP address to the user. Using this method,
the ISP-assigned IP address can be either static or dynamic.
Most network firewalls support NAT masquerading.
-
What are TCP and UDP Ports?
TCP (Transmission Control Protocol)
and UDP (User Datagram Protocol) are both protocols that
use IP. Whereas IP allows two computers to talk to each
other across the Internet, TCP and UDP allow individual
applications (also known as "services") on those
computers to talk to each other.
In the same way that a telephone
number or physical mail box might be associated with more
than one person, a computer might have multiple applications
(e.g. email, file services, web services) running on the
same IP address. Ports allow a computer to differentiate
services such as email data from web data. A port is simply
a number associated with each application that uniquely
identifies that service on that computer. Both TCP and
UDP use ports to identify services. Some common port numbers
are 80 for web (HTTP), 25 for email (SMTP), and 53 for
Dmain Name System (DNS).
-
What is a firewall?
The Firewalls FAQ (http://www.faqs.org/faqs/firewalls-faq/)
defines a firewall as "a system or group of systems
that enforces an access control policy between two networks."
In the context of home networks, a firewall typically
takes one of two forms:
-
Software firewall - specialized
software running on an individual computer, or
-
Network firewall - a dedicated
device designed to protect one or more computers.
Both types of firewall allow the
user to define access policies for inbound connections
to the computers they are protecting. Many also provide
the ability to control what services (ports) the protected
computers are able to access on the Internet (outbound
access). Most firewalls intended for home use come with
pre-configured security policies from which the user chooses,
and some allow the user to customize these policies for
their specific needs.
More information on firewalls can
be found in the Additional
resources section of this document.
-
What does antivirus software do?
There are a variety of antivirus
software packages that operate in many different ways,
depending on how the vendor chose to implement their software.
What they have in common, though, is that they all look
for patterns in the files or memory of your computer that
indicate the possible presence of a known virus. Antivirus
packages know what to look for through the use of virus
profiles (sometimes called "signatures") provided
by the vendor.
New viruses are discovered daily.
The effectiveness of antivirus software is dependent on
having the latest virus profiles installed on your computer
so that it can look for recently discovered viruses. It
is important to keep these profiles up to date.
More information about viruses and
antivirus software can be found on the CERT Computer Virus
Resource page
-
http://www.cert.org/other_sources/viruses.html
-
Computer security risks to home users
-
What is at risk?
Information security is concerned
with three main areas:
-
Confidentiality - information
should be available only to those who rightfully have
access to it
-
Integrity -- information should
be modified only by those who are authorized to do
so
-
Availability -- information should
be accessible to those who need it when they need
it
These concepts apply to home Internet
users just as much as they would to any corporate or government
network. You probably wouldn't let a stranger look through
your important documents. In the same way, you may want
to keep the tasks you perform on your computer confidential,
whether it's tracking your investments or sending email
messages to family and friends. Also, you should have
some assurance that the information you enter into your
computer remains intact and is available when you need
it.
Some security risks arise from the
possibility of intentional misuse of your computer by
intruders via the Internet. Others are risks that you
would face even if you weren't connected to the Internet
(e.g. hard disk failures, theft, power outages). The bad
news is that you probably cannot plan for every possible
risk. The good news is that you can take some simple steps
to reduce the chance that you'll be affected by the most
common threats -- and some of those steps help with both
the intentional and accidental risks you're likely to
face.
Before we get to what you can do
to protect your computer or home network, let’s take a
closer look at some of these risks.
-
Intentional misuse of your computer
The most common methods used by intruders
to gain control of home computers are briefly described
below. More detailed information is available by reviewing
the URLs listed in the References
section below.
-
Trojan
horse programs
-
Back
door and remote administration programs
-
Denial
of service
-
Being
an intermediary for another attack
-
Unprotected
Windows shares
-
Mobile
code (Java, JavaScript, and ActiveX)
-
Cross-site
scripting
-
Email
spoofing
-
Email-borne
viruses
-
Hidden
file extensions
-
Chat
clients
-
Packet
sniffing
-
Trojan horse programs
Trojan horse programs are a common
way for intruders to trick you (sometimes referred
to as "social engineering") into installing
"back door" programs. These can allow intruders
easy access to your computer without your knowledge,
change your system configurations, or infect your
computer with a computer virus. More information about
Trojan horses can be found in the following document.
-
http://www.cert.org/advisories/CA-1999-02.html
-
Back door and remote administration
programs
On Windows computers, three tools
commonly used by intruders to gain remote access to
your computer are BackOrifice, Netbus, and SubSeven.
These back door or remote administration programs,
once installed, allow other people to access and control
your computer. We recommend that you review the CERT
vulnerability note about Back Orifice. This document
describes how it works, how to detect it, and how
to protect your computers from it:
-
http://www.cert.org/vul_notes/VN-98.07.backorifice.html
-
Denial of service
Another form of attack is called
a denial-of-service (DoS) attack. This type of attack
causes your computer to crash or to become so busy
processing data that you are unable to use it. In
most cases, the latest patches will prevent the attack.
The following documents describe denial-of-service
attacks in greater detail.
-
http://www.cert.org/advisories/CA-2000-01.html
-
http://www.cert.org/archive/pdf/DoS_trends.pdf
It is important to note that
in addition to being the target of a DoS attack, it
is possible for your computer to be used as a participant
in a denial-of-service attack on another system.
-
Being an intermediary for another
attack
Intruders will frequently use
compromised computers as launching pads for attacking
other systems. An example of this is how distributed
denial-of-service (DDoS) tools are used. The intruders
install an "agent" (frequently through a
Trojan horse program) that runs on the compromised
computer awaiting further instructions. Then, when
a number of agents are running on different computers,
a single "handler" can instruct all of them
to launch a denial-of-service attack on another system.
Thus, the end target of the attack is not your own
computer, but someone else’s -- your computer is just
a convenient tool in a larger attack.
-
Unprotected Windows shares
Unprotected Windows networking
shares can be exploited by intruders in an automated
way to place tools on large numbers of Windows-based
computers attached to the Internet. Because site security
on the Internet is interdependent, a compromised computer
not only creates problems for the computer's owner,
but it is also a threat to other sites on the Internet.
The greater immediate risk to the Internet community
is the potentially large number of computers attached
to the Internet with unprotected Windows networking
shares combined with distributed attack tools such
as those described in
-
http://www.cert.org/incident_notes/IN-2000-01.html
Another threat includes malicious
and destructive code, such as viruses or worms, which
leverage unprotected Windows networking shares to
propagate. One such example is the 911 worm described
in
-
http://www.cert.org/incident_notes/IN-2000-03.html
There is great potential for
the emergence of other intruder tools that leverage
unprotected Windows networking shares on a widespread
basis.
-
Mobile code (Java/JavaScript/ActiveX)
There have been reports of problems
with "mobile code" (e.g. Java, JavaScript,
and ActiveX). These are programming languages that
let web developers write code that is executed by
your web browser. Although the code is generally useful,
it can be used by intruders to gather information
(such as which web sites you visit) or to run malicious
code on your computer. It is possible to disable Java,
JavaScript, and ActiveX in your web browser. We recommend
that you do so if you are browsing web sites that
you are not familiar with or do not trust.
Also be aware of the risks involved
in the use of mobile code within email programs. Many
email programs use the same code as web browsers to
display HTML. Thus, vulnerabilities that affect Java,
JavaScript, and ActiveX are often applicable to email
as well as web pages.
More information on malicious
code is available in http://www.cert.org/tech_tips/malicious_code_FAQ.html
More information on ActiveX security
is available in http://www.cert.org/archive/pdf/activeX_report.pdf
-
Cross-site scripting
A malicious web developer may
attach a script to something sent to a web site, such
as a URL, an element in a form, or a database inquiry.
Later, when the web site responds to you, the malicious
script is transferred to your browser.
You can potentially expose your
web browser to malicious scripts by
-
following links in web pages,
email messages, or newsgroup postings without
knowing what they link to
-
using interactive forms on
an untrustworthy site
-
viewing online discussion
groups, forums, or other dynamically generated
pages where users can post text containing HTML
tags
More information regarding the
risks posed by malicious code in web links can be
found in CA-2000-02
Malicious HTML Tags Embedded in Client Web Requests.
[ Back to top ]
-
Email spoofing
Email “spoofing” is when an email
message appears to have originated from one source
when it actually was sent from another source. Email
spoofing is often an attempt to trick the user into
making a damaging statement or releasing sensitive
information (such as passwords).
Spoofed email can range from
harmless pranks to social engineering ploys. Examples
of the latter include
-
email claiming to be from
a system administrator requesting users to change
their passwords to a specified string and threatening
to suspend their account if they do not comply
-
email claiming to be from
a person in authority requesting users to send
them a copy of a password file or other sensitive
information
Note that while service providers
may occasionally request that you change your password,
they usually will not specify what you should
change it to. Also, most legitimate service providers
would never ask you to send them any password
information via email. If you suspect that you may
have received a spoofed email from someone with malicious
intent, you should contact your service provider's
support personnel immediately.
-
Email borne viruses
Viruses and other types of malicious
code are often spread as attachments to email messages.
Before opening any attachments, be sure you know the
source of the attachment. It is not enough that the
mail originated from an address you recognize. The
Melissa virus (see References)
spread precisely because it originated from a familiar
address. Also, malicious code might be distributed
in amusing or enticing programs.
Many recent viruses use these
social engineering techniques to spread. Examples
include
Never run a program unless you
know it to be authored by a person or company that
you trust. Also, don't send programs of unknown origin
to your friends or coworkers simply because they are
amusing -- they might contain a Trojan horse program.
-
Hidden file extensions
Windows operating systems contain
an option to "Hide file extensions for known
file types". The option is enabled by default,
but a user may choose to disable this option in order
to have file extensions displayed by Windows. Multiple
email-borne viruses are known to exploit hidden file
extensions. The first major attack that took advantage
of a hidden file extension was the VBS/LoveLetter
worm which contained an email attachment named "LOVE-LETTER-FOR-YOU.TXT.vbs".
Other malicious programs have since incorporated similar
naming schemes. Examples include
-
Downloader (MySis.avi.exe
or QuickFlick.mpg.exe)
-
VBS/Timofonica (TIMOFONICA.TXT.vbs)
-
VBS/CoolNote (COOL_NOTEPAD_DEMO.TXT.vbs)
-
VBS/OnTheFly (AnnaKournikova.jpg.vbs)
The files attached to the email
messages sent by these viruses may appear to be harmless
text (.txt), MPEG (.mpg), AVI (.avi) or other file
types when in fact the file is a malicious script
or executable (.vbs or .exe, for example). For further
information about these and other viruses, please
visit the sites listed on our Computer Virus Resource
page:
-
http://www.cert.org/other_sources/viruses.html
-
Chat clients
Internet chat applications, such
as instant messaging applications and Internet Relay
Chat (IRC) networks, provide a mechanism for information
to be transmitted bi-directionally between computers
on the Internet. Chat clients provide groups of individuals
with the means to exchange dialog, web URLs, and in
many cases, files of any type.
Because many chat clients allow
for the exchange of executable code, they present
risks similar to those of email clients. As with email
clients, care should be taken to limit the chat client’s
ability to execute downloaded files. As always, you
should be wary of exchanging files with unknown parties.
-
Packet sniffing
A packet sniffer is a program
that captures data from information packets as they
travel over the network. That data may include user
names, passwords, and proprietary information that
travels over the network in clear text. With perhaps
hundreds or thousands of passwords captured by the
packet sniffer, intruders can launch widespread attacks
on systems. Installing a packet sniffer does not necessarily
require administrator-level access.
Relative to DSL and traditional
dial-up users, cable modem users have a higher risk
of exposure to packet sniffers since entire neighborhoods
of cable modem users are effectively part of the same
LAN. A packet sniffer installed on any cable modem
user's computer in a neighborhood may be able to capture
data transmitted by any other cable modem in the same
neighborhood.
-
Accidents and other risks
In addition to the risks associated
with connecting your computer to the Internet, there are
a number of risks that apply even if the computer has
no network connections at all. Most of these risks are
well-known, so we won’t go into much detail in this document,
but it is important to note that the common practices
associated with reducing these risks may also help reduce
susceptibility to the network-based risks discussed above.
-
Disk failure
Recall that availability is one
of the three key elements of information security.
Although all stored data can become unavailable --
if the media it’s stored on is physically damaged,
destroyed, or lost -- data stored on hard disks is
at higher risk due to the mechanical nature of the
device. Hard disk crashes are a common cause of data
loss on personal computers. Regular system backups
are the only effective remedy.
-
Power failure and surges
Power problems (surges, blackouts,
and brown-outs) can cause physical damage to a computer,
inducing a hard disk crash or otherwise harming the
electronic components of the computer. Common mitigation
methods include using surge suppressors and uninterruptible
power supplies (UPS).
-
Physical Theft
Physical theft of a computer,
of course, results in the loss of confidentiality
and availability, and (assuming the computer is ever
recovered) makes the integrity of the data stored
on the disk suspect. Regular system backups (with
the backups stored somewhere away from the computer)
allow for recovery of the data, but backups alone
cannot address confidentiality. Cryptographic tools
are available that can encrypt data stored on a computer’s
hard disk. The CERT/CC encourages the use of these
tools if the computer contains sensitive data or is
at high risk of theft (e.g. laptops or other portable
computers).
-
Actions home users can take to protect
their computer systems
The CERT/CC recommends the following
practices to home users:
-
Consult
your system support personnel if you work from home
-
Use
virus protection software
-
Use
a firewall
-
Don’t
open unknown email attachments
-
Don’t
run programs of unknown origin
-
Disable
hidden filename extensions
-
Keep
all applications (including your operating system) patched
-
Turn
off your computer or disconnect from the network when
not in use
-
Disable
Java, JavaScript, and ActiveX if possible
-
Disable
scripting features in email programs
-
Make
regular backups of critical data
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Make
a boot disk in case your computer is damaged or compromised
Further discussion on each of these points
is given below.
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Recommendations
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Consult your system support personnel
if you work from home
If you use your broadband access
to connect to your employer's network via a Virtual Private
Network (VPN) or other means, your employer may have policies
or procedures relating to the security of your home network.
Be sure to consult with your employer's support personnel,
as appropriate, before following any of the steps outlined
in this document.
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Use virus protection software
The CERT/CC recommends the use of
anti-virus software on all Internet-connected computers.
Be sure to keep your anti-virus software up-to-date. Many
anti-virus packages support automatic updates of virus
definitions. We recommend the use of these automatic updates
when available.
See http://www.cert.org/other_sources/viruses.html#VI
for more information.
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Use a firewall
We strongly recommend the use of
some type of firewall product, such as a network appliance
or a personal firewall software package. Intruders are
constantly scanning home user systems for known vulnerabilities.
Network firewalls (whether software or hardware-based)
can provide some degree of protection against these attacks.
However, no firewall can detect or stop all attacks, so
it’s not sufficient to install a firewall and then ignore
all other security measures.
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Don't open unknown email attachments
Before opening any email attachments,
be sure you know the source of the attachment. It is not
enough that the mail originated from an address you recognize.
The Melissa virus spread precisely because it originated
from a familiar address. Malicious code might be distributed
in amusing or enticing programs.
If you must open an attachment before
you can verify the source, we suggest the following procedure:
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be sure your virus definitions
are up-to-date (see "Use
virus protection software" above)
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save the file to your hard disk
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scan the file using your antivirus
software
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open the file
For additional protection, you can
disconnect your computer's network connection before opening
the file.
Following these steps will reduce,
but not wholly eliminate, the chance that any malicious
code contained in the attachment might spread from your
computer to others.
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Don't run programs of unknown origin
Never run a program unless you know
it to be authored by a person or company that you trust.
Also, don't send programs of unknown origin to your friends
or coworkers simply because they are amusing -- they might
contain a Trojan horse program.
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Disable hidden filename extensions
Windows operating systems contain
an option to "Hide file extensions for known file
types". The option is enabled by default, but you
can disable this option in order to have file extensions
displayed by Windows. After disabling this option, there
are still some file extensions that, by default, will
continue to remain hidden.
There is a registry value which,
if set, will cause Windows to hide certain file extensions
regardless of user configuration choices elsewhere in
the operating system. The "NeverShowExt" registry
value is used to hide the extensions for basic Windows
file types. For example, the ".LNK" extension
associated with Windows shortcuts remains hidden even
after a user has turned off the option to hide extensions.
Specific instructions for disabling
hidden file name extensions are given in http://www.cert.org/incident_notes/IN-2000-07.html
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Keep all applications, including
your operating system, patched
Vendors will usually release patches
for their software when a vulnerability has been discovered.
Most product documentation offers a method to get updates
and patches. You should be able to obtain updates from
the vendor's web site. Read the manuals or browse the
vendor's web site for more information.
Some applications will automatically
check for available updates, and many vendors offer automatic
notification of updates via a mailing list. Look on your
vendor's web site for information about automatic notification.
If no mailing list or other automated notification mechanism
is offered you may need to check periodically for updates.
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Turn off your computer or disconnect
from the network when not in use
Turn off your computer or disconnect
its Ethernet interface when you are not using it. An intruder
cannot attack your computer if it is powered off or otherwise
completely disconnected from the network.
-
Disable Java, JavaScript, and ActiveX
if possible
Be aware of the risks involved in
the use of "mobile code" such as ActiveX, Java,
and JavaScript. A malicious web developer may attach a
script to something sent to a web site, such as a URL,
an element in a form, or a database inquiry. Later, when
the web site responds to you, the malicious script is
transferred to your browser.
The most significant impact of this
vulnerability can be avoided by disabling all scripting
languages. Turning off these options will keep you from
being vulnerable to malicious scripts. However, it will
limit the interaction you can have with some web sites.
Many legitimate sites use scripts
running within the browser to add useful features. Disabling
scripting may degrade the functionality of these sites.
Detailed instructions for disabling
browser scripting languages are available in http://www.cert.org/tech_tips/malicious_code_FAQ.html
More information on ActiveX security,
including recommendations for users who administer their
own computers, is available in http://www.cert.org/archive/pdf/activeX_report.pdf
More information regarding the risks
posed by malicious code in web links can be found in CA-2000-02
Malicious HTML Tags Embedded in Client Web Requests.
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Disable scripting features in email
programs
Because many email programs use the
same code as web browsers to display HTML, vulnerabilities
that affect ActiveX, Java, and JavaScript are often applicable
to email as well as web pages. Therefore, in addition
to disabling scripting features in web browsers (see "Disable
Java, JavaScript, and ActiveX if possible", above),
we recommend that users also disable these features in
their email programs.
-
Make regular backups of critical
data
Keep a copy of important files on
removable media such as ZIP disks or recordable CD-ROM
disks (CD-R or CD-RW disks). Use software backup tools
if available, and store the backup disks somewhere away
from the computer.
-
Make a boot disk in case your computer
is damaged or compromised
To aid in recovering from a security
breach or hard disk failure, create a boot disk on a floppy
disk which will help when recovering a computer after
such an event has occurred. Remember, however, you must
create this disk before you have a security event.
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